Frequently Asked Questions
Everything you need to know about renting a bike with Fast Monkey on the Costa del Sol. If you can’t find your answer below, contact us by phone or WhatsApp at +34 626 005 213 — we’re happy to help.
What are your opening hours?
Our shop in Benalmádena (C/ Pacharán 58) is open:
- Monday to Friday: 8:00 – 14:00
- Saturday: 9:00 – 14:00
- Sunday: Closed
Home delivery service and pick-up or return outside opening hours are available by appointment. Just contact us by phone or WhatsApp at +34 626 005 213 and we’ll arrange a time that works for you.
Overnight and multi-day rentals are also available.
What do I need to make my reservation?
At the time of signing the contract, you will only need to present a valid ID document and leave a security deposit of €100 per bicycle, which must be paid by credit card.
You can book in several ways: visit our shop in person, contact us by phone, email or WhatsApp, or fill in the Rent Now form on our website.
Do I have to book in advance?
We strongly recommend booking well in advance to guarantee availability, especially during high season (spring and autumn) and if you need a specific bike size or model.
Should I use my home address or my holiday address when booking?
If you already know your holiday address or hotel on the Costa del Sol, please include it — this helps us prepare your delivery. Otherwise, you can enter your home address and update it later.
Do you offer home delivery?
Yes. We deliver across the entire Costa del Sol — Málaga, Torremolinos, Benalmádena, Fuengirola, Mijas, Marbella and Estepona. We bring the bike to your hotel or apartment, set it up to your measurements, and pick it up at the end of your rental.
Delivery is arranged by appointment — contact us at +34 626 005 213 for details and availability.
What does the bike rental include?
Every rental includes:
- A puncture repair kit with spare inner tube and mini hand pump (road and MTB bikes)
- A security padlock (city bikes)
- Free advice on routes from our local team
Additional accessories — helmets, GPS, special pedals, baby seats, panniers, transport racks and more — can be added during booking. See our prices page for full details.
Do I have to bring my own equipment?
You only need to bring your own cycling clothing and shoes. We rent all kinds of accessories: GPS units, water bottles, repair kits and more.
Can I bring my own pedals?
Yes. You can bring your own clipless pedals (SPD, SPD-SL, Look, etc.) and we will fit them to your bike free of charge. If you prefer, we also rent special pedals for €3/day.
Do the bikes have bottle holders?
Yes, all bikes include bottle holders except for the city bikes.
I don’t know the area. Can you suggest cycling routes?
Absolutely. Our in-store team will be happy to recommend routes based on your level and goals — road, MTB, gravel or urban. You can also browse our routes section on the website to download GPX tracks or follow them in the Strava app.
How does the deposit work?
A security deposit of €100 per bike is required by credit card at the start of the rental. It will be fully refunded once the rental period has ended and the bike has been returned in excellent condition.
How long does a credit card refund usually take?
Due to the way banks process card refunds, it may take up to 10 business days, although refunds usually appear in your account within 2 to 3 business days. Processing times depend on your credit card provider’s refund policy.
Who is responsible for damage to the bicycle during the rental period?
As soon as you sign the contract, you become responsible for the bicycle and for any damage that may occur during the rental period. We strongly recommend adding our optional insurance for peace of mind.
Are the bicycles insured? What insurance options do you offer?
Our bikes are covered by a third-party liability insurance (damages caused to others). For damage to the bike itself during your rental, you can choose between two optional insurance levels at booking:
BASIC INSURANCE — €5/day
Covers accidental damage to the bike (spokes, chains, gears, levers, scratches, etc.) up to a maximum of €300.
PREMIUM INSURANCE — €15/day
Covers any damage to the rental equipment, with no €300 cap.
Neither insurance covers:
- Vandalism or theft
- Damage caused by alcohol consumption
- Damage caused by irresponsible riding or failure to follow traffic regulations
For theft coverage during your holiday, we recommend arranging your own travel insurance and checking with your insurer whether rented bicycles are included.
Is wearing a helmet compulsory?
Helmets are compulsory on interurban roads in Spain, but not within urban areas. However, we always recommend wearing one — for any type of ride.
What is your cancellation and refund policy?
- Free cancellations are accepted only if made at least 15 working days before the scheduled delivery date.
- Cancellations made within 15 working days prior to the delivery date are charged in full.
- No-shows are charged in full and are non-refundable.
- No refunds or credits are issued for:
- Cancellations made within 15 working days
- Early bicycle returns
- Cancellations of guided tours or training rides
Fast Monkey Spain S.L. is not responsible for personal circumstances, illness, weather conditions or events beyond its direct control or force majeure, and therefore cannot accept refund or credit requests for these reasons.